FAQ

Frequently Asked Questions

1. What is Oroz?

Oroz is a modern luxury fragrance brand offering thoughtfully crafted Eau de Parfum designed for everyday wear and special occasions.

2. What fragrances does Oroz offer?

Our current collection includes:

  • Wild Essence
  • Amber Oud
  • Imperial Legend
  • Oudh Signature

Each fragrance has its own unique character and fragrance profile.

3. What is the size of Oroz perfumes?

All our current fragrances are available in 50 ML Eau de Parfum bottles.

4. How long does the fragrance last?

Fragrance longevity can vary depending on skin type, weather, application, and environment. For the best experience, apply the fragrance directly to pulse points such as the wrists, neck, and behind the ears.

5. Where should I apply the perfume?

For a better fragrance experience, spray on pulse points such as:

  • Neck
  • Wrists
  • Behind the ears
  • Inner elbows

Avoid rubbing the perfume after application, as it can affect how the fragrance develops.

6. Is Oroz perfume suitable for everyday use?

Yes. Our collection includes fragrances suitable for everyday wear, work, outings, evenings, and special occasions.

7. Do you offer Cash on Delivery?

Cash on Delivery availability may depend on your location and the courier service available for your order. Available payment options will be displayed during checkout.

8. Do you offer free shipping?

Yes, we offer free shipping on orders above ₹499. Applicable shipping charges for orders below ₹499 will be shown at checkout.

9. How long will my order take to arrive?

Orders are generally dispatched within 1 working day and usually take 3–5 working days after dispatch to reach you, depending on your location.

10. How can I track my order?

Once your order has been dispatched, you will receive tracking details via email.

11. Can I cancel my order?

Yes, cancellation requests can be made before your order is dispatched. Please contact us as soon as possible with your order number.

12. Can I return or exchange a perfume?

Returns or exchanges are subject to our Returns & Refunds Policy. Due to the nature of fragrance products, opened or used products may generally not be eligible for return unless they are damaged, defective, leaked, or incorrect.

13. What if I receive a damaged or incorrect product?

Please contact us within 24 hours of delivery with your order number, clear photographs, and an unboxing video. Our team will review the issue and provide an appropriate resolution.

14. Is an unboxing video required?

Yes. We strongly require an unboxing video for claims involving damaged, leaked, missing, or incorrect products. The video should clearly show the package from the time it is opened.

15. How can I contact Oroz?

For any questions or assistance, contact us:

Email: support@oroz.in
Phone: +91 91186 41202

Our team will be happy to assist you.