Terms & Conditions
Welcome to Oroz Luxury Fragrance. By accessing or using our website oroz.in, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. Use of Website
By using this website, you confirm that the information you provide is accurate and that you will use the website only for lawful purposes.
You must not use our website in any way that may damage, disrupt, or interfere with the website, its services, or other users.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, slight differences in product colour, packaging, or appearance may occur due to photography, lighting, screen settings, or packaging updates.
Oroz reserves the right to update product information, availability, specifications, and pricing without prior notice.
3. Pricing & Payments
All prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.
We reserve the right to change product prices, offers, discounts, and promotions at any time.
Orders are confirmed only after successful payment or confirmation of the selected payment method.
4. Order Acceptance & Cancellation
Placing an order on our website does not automatically guarantee acceptance of the order.
We reserve the right to cancel or refuse an order in situations such as:
- Product availability issues
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Other circumstances beyond our reasonable control
Any eligible refund for a cancelled prepaid order will be processed through the applicable payment method.
5. Shipping & Delivery
We aim to dispatch orders within 1 working day.
Delivery generally takes 3–5 working days after dispatch, depending on the delivery location and courier service.
Delivery timelines may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Please refer to our Shipping & Delivery Policy for more information.
6. Returns & Refunds
Returns, replacements, and refunds are subject to our Returns & Refunds Policy.
Customers must provide the required information, photographs, and unboxing video where applicable for claims involving damaged, leaked, missing, or incorrect products.
7. Intellectual Property
All content available on this website, including but not limited to:
- Oroz name and logo
- Product images
- Text and descriptions
- Graphics and designs
- Website layout
- Videos and other creative content
is owned by or licensed to Oroz Luxury Fragrance and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.
8. User Content
If you submit reviews, feedback, images, videos, or other content to Oroz, you confirm that you have the right to share such content.
By submitting content, you allow Oroz to use, reproduce, and display that content for legitimate business, marketing, or promotional purposes, subject to applicable law.
9. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely free from errors.
We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.
10. Limitation of Liability
To the extent permitted by applicable law, Oroz Luxury Fragrance shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.
11. Indemnification
You agree to indemnify and hold Oroz Luxury Fragrance harmless from claims, losses, damages, or expenses arising from your misuse of the website or violation of these Terms & Conditions.
12. Changes to These Terms
Oroz reserves the right to update or modify these Terms & Conditions from time to time.
Any changes will be published on this page. Your continued use of the website after changes are published means you accept the updated Terms & Conditions.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions shall be subject to the applicable courts and jurisdiction in Uttar Pradesh, India, subject to applicable law.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Oroz Luxury Fragrance
Bisalpur, Uttar Pradesh, India
Email: support@oroz.in
Phone: +91 9118641202
Website: oroz.in