Returns & Refunds

What Should I Do If I Receive a Damaged, Defective, or Incorrect Product?

If you receive a damaged, defective, leaked, or incorrect product, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please share:

• Unboxing video
• Clear photos/videos of the product
• Photos of the outer packaging
• Your order number

Please ensure the product and its original packaging are kept safely until the issue is resolved.

Is an Unboxing Video Required?

Yes. An unboxing video is required for claims related to damaged, leaked, missing, or incorrect products.

The video should clearly show the package from the time it is opened and the condition of the product inside.

What If My Package Arrives Damaged or Tampered With?

If your package appears open, tampered with, or severely damaged at the time of delivery, we recommend refusing the delivery and contacting us immediately.

If you accept the package, please record an unboxing video before opening the product.

Are Returns Accepted for Used or Opened Perfumes?

Due to the nature of fragrance products, returns are generally not accepted for products that have been opened or used, unless the product was received damaged, defective, leaked, or incorrect.

How Will My Refund or Replacement Be Processed?

Once we receive the required details and verify the issue, we will provide an appropriate resolution, which may include a replacement or refund, depending on the situation.

How Can I Contact Oroz?

For return or refund-related queries, contact us at:

Email: support@oroz.in